http://cxzebra.com/wp-content/uploads/Quick-gains-from-CX.jpg 1365 2048 Phil Hearn http://cxzebra.com/wp-content/uploads/logo_for_website.jpg Phil Hearn2018-06-17 11:15:172018-06-17 11:18:13Quick gains that Customer Feedback can give you
In this article, I explore the ‘quick gains’ that you can get from a small inexpensive Customer Experience feedback programme. With the right questions and the right reporting, you can get some quick wins inexpensively. So, what are the quick gains?
http://cxzebra.com/wp-content/uploads/Importance-of-Customer-Experience-Feedback.jpg 314 469 Phil Hearn http://cxzebra.com/wp-content/uploads/logo_for_website.jpg Phil Hearn2018-06-17 09:58:162018-06-17 10:25:43How important is Customer Experience Feedback?
If you use Google to search for how important customer experience feedback is to your organisation, you will be presented with pages of search results that might convince you that customer experience feedback is essential. You will read that not only will you fail to make good profits, but your business will be dead. So, is this true?